Refund Policy

Effective November 11, 2026

All sales are final. No refunds.

Our audio tours are digital products delivered instantly to your device the moment you pay, so we can't take them back. We don't offer refunds, returns or exchanges.

Try before you buy

Our tours have a free preview. Please play it before you buy, to check the tour plays on your phone and that it's what you're looking for.

If something isn't working

If a tour you bought won't open or play, contact us at info@thecoittower.com or (707) 256-9633 and we'll help you get it working.

Your legal rights

This policy doesn't limit any rights you may have under the law that applies to you.